Company: NaGanga HealthCare Private Limited — CIN: U86201KA2023PTC176181
Effective Date: 18-Oct-2025 | Website: https://zapid.in
Support: support@zapid.in | +91 - 9035788156
Address: Opposite Rockline Mall, Bangalore, India
Delivery availability and ETA depend on serviceability, store preparation time, traffic, weather, and demand. ETAs shown in the app are estimates.
Zapid delivers within select zones in and around serviceable areas. Coverage depends on merchant availability, delivery partner availability, and serviceable pincodes/locations.
Typical ETA: 10–60 minutes (zone dependent). Delays may occur due to store load, picking/packing time, substitution approvals, and traffic/weather.
Typical ETA: 20–60 minutes. ETA depends on restaurant preparation time, distance, traffic, and partner availability.
Typical ETA: 20–90 minutes. ETA depends on stock confirmation, prescription/validation (if required), pharmacy preparation time, and distance.
Pickup and drop ETA depends on distance, route, and partner availability. For certain routes or times, delivery may be scheduled or may take longer than typical estimates.
Your bill may include delivery fee (distance/time-based), handling fee (operational/packing), and surge fee (peak demand/rain). All applicable charges are displayed before placing an order.
If an item is unavailable, we may offer substitutions (if enabled). If substitution is not chosen/available, partial delivery may occur and refunds for unavailable items will be processed as per the Return & Refund Policy.
We may use OTP, photo confirmation, signature, or in-app confirmation depending on the module and operational requirements.
If you are unreachable or refuse delivery, the order may be marked failed/attempted. Refunds, if any, may be adjusted to account for merchant loss and delivery costs, subject to applicable laws and verification.
Zapid is not liable for delays caused by weather, strikes, restrictions, accidents, network issues, merchant closures, or other events beyond reasonable control.
